1. Initial Site Assessment

• Identify the Source of Water: Our IICRC certified team will determine whether the water is clean (Category 1), gray (Category 2), or black (Category 3) to implement the appropriate response.
• Evaluate Damage: We will assess the extent of the water damage to carpets, padding, and underlying structures to develop a comprehensive restoration plan.

2. Safety Precautions

• Ensure Safety: We prioritize safety by turning off electrical power in affected areas and equipping our technicians with personal protective equipment (PPE).
• Identify Hazards: Our team will check for potential hazards such as slip risks or structural damage to ensure a secure work environment.

3. Water Extraction

• Use Professional Equipment: We utilize high-efficiency water extraction equipment, including truck-mounted and portable extractors, to effectively remove standing water and moisture from carpets and padding.
• Extract as Much Water as Possible: Our focus is on thoroughly extracting water from both the carpet and the underlying pad to prevent further damage.

4. Carpet and Pad Removal

• Assess Carpet Condition: We determine whether the carpet can be salvaged or needs to be removed based on its condition.
• Remove Wet Padding: If the padding is saturated, we will remove and discard it, as it is difficult to dry and poses a risk for mold growth.

5. Drying Process

• Set Up Airflow:
  • Our team uses air movers (fans) to increase airflow over the carpet, facilitating efficient evaporation. Fans are strategically placed to maximize air circulation.
  • Dehumidifiers are employed to lower humidity levels in the affected area, promoting faster drying.

• Temperature Control: We maintain a temperature between 70°F to 90°F (21°C to 32°C) to optimize drying conditions and enhance efficiency.

6. Monitor Moisture Levels

• Use Moisture Meters: We regularly check moisture levels in the carpet, pad, and subfloor to ensure they are within acceptable limits.
• Adjust Equipment as Necessary: Based on moisture readings, we will increase or reposition fans and dehumidifiers to achieve optimal drying results.

7. Final Inspection and Cleaning

• Inspect for Mold Growth: After the drying process, our team checks for any signs of mold or mildew to ensure a safe environment.
• Professional Cleaning: Once dry, we clean the carpet using effective methods such as hot water extraction or dry cleaning to remove any residual contaminants.

8. Documentation

• Keep Detailed Records: We document all steps taken during the restoration process, including moisture readings, equipment used, and the final condition of the carpet. This documentation is crucial for insurance purposes and quality assurance.

9. Post-Restoration Assessment

• Final Evaluation: A thorough final assessment is conducted to ensure that the carpet meets acceptable moisture levels and that there are no lingering odors or stains.
• Educate the Client: We provide clients with valuable information on preventing future water damage and the importance of regular maintenance to protect their investment.